Shipping and return policies for Cleopatra Records

Shipping Info
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be for your order.

Turnaround:
All orders are shipped within 48 hours Monday – Friday 8am – 5pm (Pacific Standard Time).
Please allow 7-10 business days for delivery time on U.S.A. orders.
Delivery times for Canada and select European/International countries may differ from 3-6 weeks.

Order Tracking:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that not all shipping carriers provide tracking numbers.



UPDATED 05/01/2020:
List of Countries that currently Suspension Due
to Unavailability of Transportation:
Bolivia
Fiji
Malawi
Peru
Botswana
French Polynesia
Maldives
Rwanda
Cayman Islands
Honduras
Mauritius
Samoa
Chad
India
Mongolia
South Africa
Curacao
Kuwait
Nepal
Sri Lanka
Dominican Republic
Libya
New Caledonia
Zimbabwe
Ecuador
Madagascar
Panama
Algeria
Costa Rica
Lebanon
Sierra Leone
Angola
Cuba
Lesotho
Sint Maarten
Antigua and Barbuda
Democratic Republic of the Congo
Liberia
Solomon Islands
Argentina
Egypt
Mauritania
South Sudan
Aruba
Estonia
Moldova
Sudan
Azerbaijan
Ethiopia
Montenegro
Suriname
Bahamas
Faroe Island
Morocco
Swaziland (Eswatini)
Bahrain
Gambia
Mozambique
Tajikistan
Bangladesh
Ghana
Namibia
Tanzania
Barbados
Grenada
Nicaragua
Timor-Leste
Belize
Guatemala
Nigeria
Tonga
Benin
Guinea Bissau
Oman
Trinidad & Tobago
Bermuda
Guyana
Pakistan
Tunisia
Bosnia and Herzegovina


Haiti


Papua New Guinea


Turks & Caicos

Burkina Faso


Iraq


Paraguay


United Arab Emirates

Burundi


Jamaica


Philippines


Uganda

Cameroon


Kazakhstan


Qatar


Uruguay

Cape Verde


Kenya


Republic of Congo


Vanuatu

Chile


Kiribati


Saudi Arabia


Venezuela

Colombia


Kyrgyzstan


Senegal


Yemen

Cook Islands


Laos


Seychelles


Zambia
Return Policy
Returns, Refunds and Exchanges Policy

CANCELLATION POLICY:
Cancellations must be requested within 24 hours of when the order was placed. Customers will be charged a 2.9% + $0.30 cancelation fee for requests made after 24 hours.

Timeframe for filing a claim Buyers have 90 days from the maximum estimated delivery date to file a claim.

Some items can not be returned if they are opened. These include cds, dvds, and vinyls. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Vinyl records are manually made one at a time in a hydraulic press. They are not mass-produced by machines like CD's or DVD's.
To make each record, steam from the hydraulic press softens plastic PVC pellets to form a vinyl record as the stampers push an impression of the master recording onto it. Because they are made from a softened plastic, not every copy will be perfectly flat. They will still play without skipping and with no loss to sound quality.


How To Return An Item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

Please email returns@cleorecs.com to request a refund.
All returns shipping fees are paid by the customer.
Mail your returned item to:

Cleopatra Records
11041 Santa Monica Blvd.PMB. #703
Los Angeles, CA 90025

Include in your package a signed letter stating the reason for your return and the original receipt.
Exchanges:

If the clothing item you purchased from Cleopatra Records is in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.



Vinyl records are manually made one at a time in a hydraulic press. They are not mass-produced by machines like CD's or DVD's.  To make each record, steam from the hydraulic press softens plastic PVC pellets to form a vinyl record as the stampers push an impression of the master recording onto it. Because they are made from a softened plastic, not every copy will be perfectly flat. They will still play without skipping and with no loss to sound quality.